Customer Service via the web: Gartner Studios Help Desk
BY MAIL:
Gartner Studios Customer Service
220 E. Myrtle St.
Stillwater, MN 55082
BY PHONE: 1-888-235-0484
We try to respond to all inquiries the same (business) day they are received. We will respond within 2 (two) business days. We will normally respond by e-mail. If you prefer a response by phone or mail, please indicate your preference in your correspondence to us.
ORDERING:
• Our shopping cart is fully secure. Please refer to our Privacy and Security information.
• Please proofread carefully before submitting any order. You are responsible for the copy you provide to us on personalized orders. We will print exactly what you specify. Our web ordering system is automated. We are not able to screen or check individual orders. Please also check shipping and billing names and addresses carefully. Verify all information is complete and accurate before submitting your order.
• Computer monitors display colors differently. The actual color of our products and inks may be slightly different from that which is displayed on your monitor.
• Paper products may vary slightly in color and weight, from one mill lot to the next. A product ordered today may vary slightly in color or weight from the same product ordered previously.
WHOLESALERS:
If you are interested in becoming a reseller of our products, please click here.
MANUFACTURING & FULLFILLMENT TIME:
• Each personalized order is individually handcrafted by our trained staff. Please allow us the adequate production time needed to produce your order with the highest quality standards.
• Personalized stationery and accessories are usually manufactured within 48 hours of receiving your orders, depending on the type of personalization required, and shipped within 72 hours, based on your choice of shipping service. The time required will vary, dependent upon the volume of work we have at any given time. See our Shipping Table (below) for more information.
• Order early: all orders are manufactured as quickly as possible, but heavy order volumes that occur from time to time may cause delays.
SHIPPING:
• We ship your order via reputable carriers only, including FedEx and UPS. Ground and 2nd Day Air delivery generally requires several days for your order to reach its destination from our distribution centers in Minnesota, Wisconsin and Indiana. Please refer to our Shipping Table (below) for more information.
• Shipping and Handling (S&H) will be added to the total of your order at time of checkout. S&H is calculated based upon the total dollar value of your order. What you pay for S&H is very close to our actual cost. Unlike many of our competitors, we do not design our shipping tables to be profit centers.
• Shipment to multiple addresses is available for an added fee, in addition to the S&H. Multiple shipments require additional handling and packaging, which is automatically calculated into your shipping costs.
• We ship to all addresses in the United States, including Alaska and Hawaii. We are not able to ship orders to Puerto Rico, Virgin Islands, Canada or international addresses.
• All charges are in U.S. dollars. The recipient of the package is responsible for credit card exchange rates, delivery fees and custom charges.
• We cannot deliver to Post Office boxes. Please provide us with a physical street address. Your order will not process correctly if a Post Office box is listed as a main address.
• For safety and security, it is advantageous to ship your order to a commercial address. If no one is home when delivery is attempted carriers sometimes leave packages unattended or with a neighbor. These packages can be lost, forgotten or even stolen. We are not responsible for the loss of your order by failed delivery. We will assist you in filing a claim with the carrier, but in no case shall we issue a refund or free replacement for an order where the carrier can provide delivery confirmation. Nearly all our shipments can be tracked from our warehouse and manufacturing facility to the delivery address. For your security, we suggest you specify a commercial address, if possible, for delivery during normal working hours.
PAYMENT:
• We accept American Express, Discover, MasterCard and Visa credit cards. The security of your account numbers is assured. See our Privacy and Security information.
• When you place your order we will authorize your credit/debit card for the full amount of the order, this authorization will last up to five (5) business days. Once your order ships your credit/debit card will be charged.
• All prices and payments are in U.S dollars.
• Gartner Studios orders shipping to Wisconsin, Minnesota, and Indiana will include sales tax. This will be added to the total of your order.
• If you have credits posted to your account, they will be applied to your order before we calculate the total due. Credits are not redeemable for cash.
OUR GUARANTEE:
We guarantee our personalized products and accessory items to be free of manufacturing errors or product defects. Should we make an error in your original copy, or written instructions, we will replace your stationery, or any other personalized item, free of charge, if notified within (60) days of receipt of your order. Non-personalized items may be returned for replacement or a full cash refund should you be dissatisfied with them for any reason. Simply return any unsatisfactory non-personalized item within sixty (60) days.
RETURNS, CHANGES OR CANCELLATIONS:
• Printed or personalized Items: Your printed order begins processing automatically as soon as it is submitted. If possible, we will accommodate your request to change or cancel your order. If your order has already been printed or personalized, changes or cancellations will not be made. We can't resell a personalized order. You will be charged for the original order.
• Non-personalized Items: Orders for off-the-shelf-items, which are not personalized, can be changed or cancelled if they have not been shipped.
• To avoid change or cancellation fees, please check your order carefully prior to submitting it.
• To request an order be changed or cancelled, contact the customer service department.
PROBLEMS WITH YOUR ORDER:
• Damage: If, upon receipt, you find that your order is not as it should be, please contact our customer service department immediately, using the contact information provided on this web site. Any damage must be reported within sixty (60) days of delivery. No allowances or credits will be given after this period.
RETURNS:
• We proudly stand behind all our products. We are not happy unless you are completely satisfied. You may return non-personalized items for refund, credit, or replacement, within sixty (60) days of receiving your order. Before returning any item, contact our Customer Service Department and provide complete details about the item(s) you wish to return. Contact information is provided on this web site. Items being returned must be unopened and in their original packaging and carton. We're sorry, personalized items where we have made no error, cannot be returned. If we make an error in manufacturing your personalized item, we will happily replace it, or issue a full refund for that item. Errors in personalized items must be reported to our Customer Service Department within sixty (60) days of receiving your order. We are not responsible for errors in your original copy or print instructions.
RETURNS SHOULD BE SHIPPED TO:
Customer Service Dept.
Gartner Studios Store Returns
220 E. Myrtle St.
Stillwater, MN 55082
• Shipping charges are refundable only if we made an error in the original order. No allowances, refunds, credits, exchanges or other adjustments may be made for non-personalized items not returned within sixty (60) days from receipt of your order, or for personalized items where we have not been notified of a defect in your order within sixty (60) days of receipt of your order.
• We work hard to insure your complete satisfaction. Unfortunately, from time to time, despite our best efforts and intentions, errors do happen. When they do, we will replace the item, or refund your money, without hesitation or argument. Gartner Studios shall not be liable, in any way, for consequential or inconsequential damages or losses sustained, or aggravated, by any errors, omissions or delays in the manufacture or shipping of your order, except as defined within this statement of Terms and Conditions.
PRINTABLE (DO-IT-YOURSELF/BLANK) PRODUCTS:
For printable products, Gartner does not warrant that the operation of every Gartner printable product will be uninterrupted or error free with every available printer.
Consumers are strongly encouraged to review their owner's manuals for product and printing compatibility prior to operation. Specifically, consumers should review all information related to media type and size specifications prior to using any products.
Gartner's limited warranty covers only those defects which arise as a result of normal use of the product, and does not apply to any:
• Use or application of software, electronic media, cameras, printers, parts, or supplies not provided or supported by Gartner; or Operation outside the product's specifications.
ORDERING ALTERNATIVES:
We do not accept orders by mail or fax. We only accept orders via our online ordering system. If you require assistance placing an online order, please call 1-888-235-0484.
